RETURNS AND REFUNDS
Return Time Frame:
Regular Price Merchandise – 14 Days
Sale Merchandise – 14 Days
Any purchases made on/after September 1st, 2016 are eligible for returns within 14-days of receipt. Please contact customer service for further assistance or questions.
1. Returns Policy
We have made every effort to display as accurately as possible the colours of our products that appear on website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
All items are quality controlled and checked for any faults before they are dispatched to customers.
Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Boxes/packs should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
A convenient prepaid label will be included in your package. If you choose to use this label, no postage is required.
We are currently unable to support exchanges through woodystarinc.com. You can return your original order for a refund and place a new order. Your original order will be refunded once received and you may place your reorder at any time.
Items purchased from www.woodystarinc.com or Woodystarinc Health Care Resources are not eligible for price adjustments. Prices will not be adjusted on previously purchased discounted merchandise.
2. How to process a return
If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection Distance Selling Regulations 2000 (DSRs).
We kindly remind you that if for any reason you are not satisfied with the products purchased on our website, you may request a free return within 14 days from delivery of the items, following these simple steps:
1. Attach the adhesive label received in the original package, which includes our return shipping address, to the outside of box. If a shipping label is needed, please contact our CUSTOMER SERVICE.
2. Inside of the parcel you also received a Return Proforma Invoice; please fill in, sign a copy and put it inside of the box. If you need a copy of the Return Proforma Invoice, you can download an empty copy HERE. If you are returning your package from outside the European Union, you will need to complete 4 copies. These documents are necessary for Customs clearance and have to be handed to the courier. Call the courier to schedule the collection of the parcel.